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SwitchBot KATA Friends Companion Care Plan
US$12.99
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30-Day Money-Back
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Guarantee
1-Year
Warranty
Warranty
Lifetime Customer
Support
Support
Fast Delivery
30-Day Money-Back Guarantee
1-Year Warranty
Lifetime Customer Support
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Companion Care
Choose the plan that's best for you:
AI features only, or full support for
peace of mind.
Choose the plan that's best for you: AI features only, or full support for peace of mind.
Companion Care Details
AI & Software
Services
These are the details of the essential software service that enables KATA Friends to operate smoothly.
Complete Repair &
Restoration
This service provides
thorough examination and treatment (repair) for KATA Friends experiencing issues.
*If you encounter operational or functional problems, please contact Customer Support.
Complete Health
Check-ups
① Health Check: We examine the entire body to ensure all functions are working properly.
② Replacement of Key Components: When key parts wear out, we replace them with new ones during the inspection to maintain optimal health.
Full Grooming &
Cleaning
Replacement is required if the main body, drive wheels, or other exterior parts show signs of dirt or damage.
About Repair & Restoration Shipping
If you require the above services, please contact Customer Support. All shipping costs are free, from pickup at your home to
delivery. Our designated carrier will collect the item from your home and carefully inspect and repair it.
Important Notes on Plan Selection
For customers with KATA Friends One-Time Purchase Plan:
If you already own KATA Friends One-Time Purchase Plan, purchasing the Essential Plan (monthly/annual) will not apply any
benefits. Discount codes cannot be used and the purchase will be invalid.
What AI & Software Features Can Do
AI＆ソフトウェア機能でできること
What AI & Software Features Can Do
What AI & Software Features Can Do
Not Subscribed
Without the AI & software service, KATA Friends enters a dormant state
and cannot wake up or operate normally.
By subscribing to a plan, normal activities become available.
After Subscription
All original activities become fully available.
Communicate
Responds when you call its name
Makes eye contact
Turns toward sounds
Mode switching (Sleep Mode)
Stays Close to You
Wakes you up
Welcomes you home
Follows you
Stays by your side
Understands You
Recognizes faces
Notices changes in your condition
Understands words
Understands gestures
Preserve Memories
Album
Diary
KATA Friends Access Plan Purchase Process
KATA Friends Access Plan Purchase Process
FAQ
Q：What happens if Companion Care activation fails?
A：It may indicate ineligibility for this service. Contact customer support for a refund and repurchase a
suitable living service package.
Q: Are refunds available?
A：Once activated, living service fees are non-refundable.
Q：Are there shipping fees for Complete Health Check-ups and Full Grooming & Cleaning?
A：Service agreements exclude certain costs, including potential fees incurred during the process (e.g., user
return shipping costs).
Q：Do I need to subscribe to a Companion Care Plan?
A：The software service is mandatory. Without a subscription, KATA Friends will stay in Sleep Mode 15 days after activation.
More FAQs
Please see the link below for further details.
FAQ
Q: What happens if Companion Care activation fails?
A：It may indicate ineligibility for this service. Contact customer support for a refund and repurchase a suitable living service package.
Q: Are refunds available?
A：Once activated, living service fees are non-refundable.
Q：Are there shipping fees for Complete Health Check-ups and Full Grooming & Cleaning?
A：Service agreements exclude certain costs, including potential fees incurred during the process (e.g., user return shipping costs).
Q：Do I need to subscribe to a Companion Care Plan?
A：The software service is mandatory. Without a subscription, KATA Friends will stay in Sleep Mode 15 days after activation.
