Alexa
May 1

Learning failed [4] when teaching custom IR remote

2 comments
SwitchBot Team
May 1Edited: May 1

Hi Alexa, please report the issue in the App left side menu Feedback, so we can gather some basic info. Also, try if you can still save the signal while using the customize to mimic the signal, despite the error code. We will look at that soon. In the meanwhile, please try Hub Plus with other appliances. //Linda SwitchBot Customer Happiness

second_comet
Oct 2

Hello Alexa, did you manage to get it solved? I have the a similar problem, can't use the IR at all . Just check with you, how did you solve it? I did send info using the mobile app to the switchbot support, no reply .

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