Privacy Policy

 

Wonderlabs Inc. (“SwitchBot") respects your privacy and is committed to protecting the personal information that you share with us. This policy describes how SwitchBot collects, use and protect your personal information and the rights and options available to you with respect to your information.

What information does SwitchBot collect? 

SwitchBot collects information from you when you register on the site and through the SwitchBot App ("App"), place an order to purchase products through the site, participate in certain activities on the site and in the App, and through the use of cookies.

If you wish to place an order or to subscribe to SwitchBot's mailing list and/or newsletter, SwitchBot will collect and retain your contact information such as your name, email address and mailing address. SwitchBot may also collect and retain information regarding the types of information or topics that are of interest to you if SwitchBot is provided with that information, as well as identification of which communications you wish to receive.  

 

The App does use third-party services that may collect information used to identify you. We want to inform you that whenever you use our App, in the case of an error in the App we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the App when utilizing our App, the time and date of your use of the App, and other statistics.

 

Link to the privacy policy of third party service providers used by the App:

 

When do we collect information?

We collect information from you when you place an order, open a support ticket, submit feedback or using the App.

What does SwitchBot do with your information? 

SwitchBot may use your information for the following purposes:  

  • To provide you with a better service and to improve SwitchBot's products and services;  

  • To send you updates and notices and to provide you with information related to the products and services;  

  • To complete and quickly process your transaction, for administration purposes or to do something that you have asked us to do;  

  • To comply with any applicable law and assist law enforcement agencies as required;  

  • To take any action in any case of dispute, or legal proceeding of any kind between you and SwitchBot, or between you and other users or third parties with respect to, or in relation with the Services.  

 

 

How does SwitchBot use aggregated information?

SwitchBot does not sell, rent or lease your personally identifiable information to third parties. SwitchBot may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:  

  • SwitchBot may share your personally identifiable information with third party service providers for the sale of the products, including to store and process your information through a third party hosting services and to process payments; to provide marketing services; to ship the products to you and to contact you. For example, SwitchBot may use a third party's mailing platform to send you messages and updates from time to time. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites;

  • In any case of dispute, or legal proceeding of any kind between you and SwitchBot, or between you and other third parties with respect to, or in relation with the products or services and to the extent necessary to comply with relevant laws or legal processes;  

  • SwitchBot may share personally identifiable information with entities affiliated with SwitchBot, or if SwitchBot organizes its operation through another legal structure or entity, or if SwitchBot is acquired by, or merged with another entity, provided however, that those entities agree to be bound by the provisions of this policy, with respective changes taken into consideration;  

 

 

How does SwitchBot secure your personal Information?

SwitchBot and third parties on its behalf use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Despite these measures, you should know that SwitchBot cannot fully eliminate security risks guarantee that the services will be immune from any wrongdoings, malfunctions, unlawful interceptions or unauthorized access to the information stored therein and to other information security risks. When you place orders or access your personal information, SwitchBot offers the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology, ensuring that your data is safe and secure.  

 

 

Do We Use 'Cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

Some of the cookies may expire when the session ends and you exit your browser. Other cookies may be stored on your computer’s hard drive. If you wish to block the cookies, then please use the help button in your browser and follow the necessary instructions. However, bear in mind that disabling cookies may complicate or even prevent your use of the site, or certain features thereof.

 

 

What opt-out and deletion options are available to you?  

If you wish to edit, update or delete your personally identifiable information that is stored in SwitchBot's database or to "opt-out" of any further e-mail or contact, you may send a request to support@wondertechlabs.com. SwitchBot will make a good faith effort to comply with such written requests within thirty days of receipt of the request.  

 

 

Changes to this Privacy Policy

SwitchBot may change and update the terms of this policy from time to time. If we decide to change our privacy policy materially, we will post prior notice of those changes on our website so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  

 

Contact Information

SwitchBot welcomes your comments or questions regarding this Privacy Policy.

Please e-mail us at support@wondertechlabs.com.

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About us

SwitchBot is your simple switch to a smart home. With easy set-up, we help you to create a comfortable home with innovative smart home products.

We believe a smart home should be simple and comfortable. With the mission of making your life simpler in the most accessible way, SwitchBot is dedicated to creating and crafting the most innovative smart home products for you.

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