AI MindClip Subscription Service Terms

Welcome to the AI MindClip Subscription Service.

These Terms are entered into by and between the provider and operator of the AI MindClip products and services (hereinafter referred to as "SwitchBot," "we," "us," or "our," including SWITCHBOT K.K., Wonderlabs Inc., and their parent companies, subsidiaries, and affiliates) and the user who subscribes to the paid AI MindClip services (hereinafter referred to as "you" or "your").

Please read and fully understand these Terms carefully before subscribing, especially the provisions regarding free trials, automatic renewal, allocation and expiration of quotas, plan changes, cancellation of subscriptions, refunds, and limitations of liability. By checking the box to agree to these Terms and confirming your subscription, you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms form an integral part of the User Agreement. Matters not covered by these Terms shall be governed by the User Agreement, the Privacy Policy, and the applicable app store rules.

1. Scope of Application

1.1 These Terms apply to subscription plans, free trials, transcription add-on packs, and related value-added services that you purchase, use, and manage through the AI MindClip App and app stores such as the App Store and Google Play.

1.2 The Subscription Service is linked to your AI MindClip/SwitchBot account. After a subscription is successfully purchased, the corresponding benefits will be allocated to the account logged in at the time of purchase. Unless otherwise provided by applicable laws, regulations, or app store rules, subscription benefits may not be transferred, leased, sold, exchanged for cash, or moved to another account.

2. Plan Types and Main Benefits

2.1 Non-subscribed users: After binding an AI MindClip device in the AI MindClip App, the account may receive a certain amount of free transcription time each month. After the device is unbound, the system will stop allocating free transcription quota.

2.2 Pro Plan: Currently available as monthly, semi-annual, and annual subscriptions. The Pro Plan provides the corresponding transcription quota within each transcription quota cycle and other feature benefits displayed on the subscription page.

2.3 Unlimited Plan: Currently available only as an annual subscription. During the valid subscription period, no monthly transcription minute quota is imposed; however, each account may transcribe audio for up to 24 hours in total per day. The specific feature benefits and usage rules are subject to the subscription confirmation page.

2.4 Transcription add-on pack: A transcription add-on pack is a one-time purchase of transcription quota and is not an automatically renewing subscription. Its quota, price, validity period, applicable regions, purchase restrictions, and usage rules are subject to the information displayed on the purchase page.

2.5 The actual names, prices, subscription periods, applicable regions, feature benefits, eligibility for promotions, and restrictions of each plan are subject to the information displayed on the AI MindClip App subscription page and the app store payment confirmation page. If the information displayed on the two pages is inconsistent, the plan, amount, and period displayed by the app store at the time you finally confirm payment shall prevail.

3. Subscription Prices and Payment

3.1 You shall complete the subscription through the App Store or Google Play payment page launched from the AI MindClip App. The actual payment currency, tax-inclusive price, promotional price, and settlement method will be determined by the relevant app store based on your region, store account, and applicable rules.

3.2 By confirming your subscription, you authorize the relevant app store to charge your selected payment method according to the amount and period displayed on the payment confirmation page. We do not directly obtain or store your complete bank card details, payment account passwords, or other payment credentials.

3.3 Unless otherwise expressly stated on the purchase page, monthly plans are billed and renewed monthly, semi-annual plans are billed and renewed every six months, and annual plans are billed and renewed every twelve months.

4. Allocation, Reset, and Deduction of Transcription Quota

4.1 The subscription term of the Pro Plan and the transcription quota allocation cycle are independent of each other. Whether you purchase a monthly, semi-annual, or annual Pro Plan, the plan transcription quota will be allocated every 30 days and will not be allocated in full for the entire subscription term at one time. For example, if you purchase an annual Pro Plan, quota will be allocated 12 times in total, with an interval of 30 days between each allocation.

4.2 Upon expiration of each quota cycle, any unused plan transcription quota will automatically expire and be cleared, and the plan transcription quota for the next quota cycle will be newly allocated. Unless otherwise provided by applicable laws, regulations, app store rules, or these Terms, unused quota will not be carried over to the next cycle, converted into a discount, refunded, or exchanged for cash.

4.3 If your account has free transcription quota, subscription plan transcription quota, and transcription add-on pack quota at the same time, the system will, in principle, deduct them in the following order: free transcription quota, subscription plan transcription quota, and transcription add-on pack quota. The actual quota balance, validity period, allocation time, reset time, and deduction records are subject to the information displayed in the App.

4.4 Unbinding a device will not automatically terminate an active Pro Plan or Unlimited Plan. As long as your subscription remains valid, you may continue to use the relevant services in accordance with the rules of the corresponding plan.

4.5 The Unlimited Plan does not impose a monthly transcription minute quota, but each account may transcribe audio for up to 24 hours in total per day. All devices bound to or used under the same account share this limit, and unused time will not be carried over to the next day. The Unlimited Plan is limited to reasonable use by the registered account user personally. You may not share, transfer, lease, or sell plan benefits, or use automated tools or other abnormal methods to process audio in bulk. If the daily limit is reached or abnormal use occurs, we may suspend or reasonably restrict the relevant transcription services.

5. Free Trials and Promotional Offers

5.1 We may offer free trials, promotional prices, or other subscription offers to eligible users through the App Store or Google Play. Eligible users, applicable plans, trial periods, trial quotas, campaign periods, and participation conditions are subject to the information displayed on the subscription page, campaign page, and app store payment confirmation page.

5.2 You must still complete the app store subscription process according to the page instructions. The payment amount displayed for the plan during the free trial period is usually zero; if another promotional amount is displayed on the page, the app store payment confirmation page shall prevail.

5.3 A free trial is an automatically renewing subscription. Unless you cancel automatic renewal through the original purchase channel before the free trial period expires and the renewal charge is made, after the free trial period expires, the app store will automatically charge and renew the subscription according to the then-applicable full renewal price and billing period of the plan you selected.

5.4 Eligibility for a free trial is determined by the relevant app store based on your store account, subscription history, subscription group, and campaign rules. The free trial indication displayed on a page does not mean that all users are eligible for the trial. Final eligibility, trial period, and first billing information are subject to the app store payment confirmation page.

6. Automatic Renewal

6.1 The Pro Plan and Unlimited Plan are both automatically renewing subscriptions. The subscription will automatically renew according to the monthly, semi-annual, or annual billing period selected by the user until the user actively cancels it or it is terminated due to failed payment, refund, account abnormality, app store processing, or other reasons. A transcription add-on pack is a one-time purchase and will not automatically renew.

6.2 Upon expiration of each subscription period, the App Store or Google Play will charge your authorized payment method for the next period based on the then-applicable renewal price of your selected plan and extend the validity period of the corresponding plan.

6.3 The specific renewal amount, charge date, and next renewal date are subject to the information displayed on the app store payment confirmation page, order information, or subscription management page. Please pay attention to subscription, charge, and price change notices sent by the app store.

7. Cancellation of Automatic Renewal and Plan Expiration

7.1 You may cancel automatic renewal through the subscription management function of the original purchase channel before the next renewal charge occurs:

- App Store: cancel through the "Subscriptions" management page of your Apple account;
- Google Play: cancel through the "Payments & subscriptions / Subscriptions" management page of Google Play.

7.2 Cancelling automatic renewal will not immediately terminate the subscription service that you have already paid for. You may continue to use the benefits of the corresponding plan until the current subscription period expires. After expiration, the app store will no longer charge you for the next period, and the paid plan benefits will terminate accordingly.

7.3 If you cancel automatic renewal during the free trial period, you may continue to use the trial benefits until the free trial period expires, after which no automatic charge will be made. If the fee for the next period has already been charged by the app store, cancellation will usually take effect from the next subscription period, and the service for the current charged period will remain valid.

7.4 After a paid plan expires, if your account remains bound to an AI MindClip device, the account will return to the applicable basic benefits; if no device is bound, you will no longer receive the monthly free transcription quota associated with device binding.

7.5 Expiration of a paid plan will not, solely by reason of the subscription expiration, automatically delete your existing recordings, transcriptions, or summary data. The rules for data retention and deletion are subject to the User Agreement and the Privacy Policy.

8. Plan Upgrades, Downgrades, and Period Changes

8.1 To the extent supported by the App and the relevant app store, you may upgrade or downgrade between the Pro Plan and the Unlimited Plan, and you may also change between monthly, semi-annual, and annual subscription periods. The available change options, price, charged amount, effective time, remaining subscription value, and next renewal date are subject to the confirmation information displayed by the app store when you change the plan.

8.2 For subscriptions purchased through the App Store: when upgrading to a higher-tier plan, the new plan will usually take effect immediately, and the App Store will charge the fee for the new plan and calculate and process the fee corresponding to the remaining period of the original plan on a prorated basis in accordance with Apple rules; when downgrading to a lower-tier plan, the original plan will remain valid during the current paid period, and the downgraded plan will take effect from the next renewal period and renew at the then-applicable price.

8.3 For subscriptions purchased through Google Play: under the plan change method currently adopted for this service, when you upgrade or downgrade a plan, the new plan will take effect immediately, and Google Play will immediately charge the fee for the new plan. The remaining value corresponding to the unused portion of the original plan will be converted into the corresponding subscription time of the new plan in accordance with Google Play rules, and the next renewal date may be adjusted. The actual charged amount, conversion result, and next renewal date are subject to the Google Play payment confirmation page and subscription management page.

8.4 Changes between different subscription periods within the same plan tier may take effect immediately or from the next renewal period, depending on the original subscription period, new subscription period, and app store rules. The details are subject to the information displayed by the app store when you confirm the change.

8.5 After a plan change takes effect, features and transcription quota will be calculated according to the rules of the new plan. If the plan change has not yet taken effect, services will continue to be provided according to the rules of the original plan during the current paid period. A plan upgrade, downgrade, or period change does not entitle you to request that services already used, transcription quota already consumed, or promotions already enjoyed be converted into cash.

9. Refunds, Transaction Reversals, and Payment Abnormalities

9.1 Except as otherwise provided by applicable laws and regulations, mandatory consumer protection provisions of your country or region, or app store rules, subscription fees that have been paid and become effective are generally non-refundable; this provision does not affect any cancellation, refund, termination, or other consumer rights you may have under applicable law. Refund eligibility, application deadlines, review, and return of funds will be handled by the original purchase channel in accordance with its rules.

9.2 For subscriptions purchased through the App Store, you should submit a refund request to Apple; for subscriptions purchased through Google Play, you should apply through the refund channel supported by Google Play. The refund request will be reviewed and processed by the relevant platform in accordance with its refund policy, and the final result shall be subject to the platform's notice.

9.3 In the event of a refund, transaction reversal, chargeback, or payment abnormality, we may suspend, adjust, or revoke the corresponding paid benefits based on the order status, app store rules, and legal requirements. For transcription add-on packs, we may revoke the unused quota corresponding to the relevant order; the used portion will be handled in accordance with customer service rules, platform rules, and applicable law.

9.4 If the subscription fails to renew due to an invalid payment method, insufficient balance, or failed app store charge, the subscription may enter a grace period, be suspended, or be terminated, subject to the app store's processing result.

10. Changes to Services and Terms

10.1 We may adjust plan names, prices, features, quotas, or these Terms based on changes in product operations, costs, technical capabilities, app store rules, or laws and regulations. If important changes affect subscribed users, we will provide notice through App pages, system notifications, email, or other reasonable means in accordance with applicable laws and app store rules.

10.2 If the renewal price of a plan changes, whether your confirmation is required and when the change takes effect shall be subject to applicable laws and the rules of the relevant app store. If you do not agree to the adjustment, you may cancel automatic renewal before the next renewal charge occurs.

11. Miscellaneous

11.1 If these Terms are inconsistent with the User Agreement, these Terms shall prevail with respect to subscription, billing, free trials, quotas, and plan changes; other matters shall remain subject to the User Agreement.

11.2 If any provision of these Terms is held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.

11.3 If consumer protection, e-commerce, automatic renewal, refund, cancellation, or other mandatory laws of your country or region provide you with greater protection, these Terms do not exclude, restrict, or diminish such statutory rights. If these Terms are inconsistent with such mandatory provisions, the mandatory provisions shall prevail.

11.4 If you have any questions about subscription, charges, quotas, or plan changes, you may contact us through the in-App customer support portal or at https://support.switch-bot.com/.