If your SwitchBot Hub (Plus) won’t connect to a Wi-Fi network?

Get help connecting to Wi-Fi on your SwitchBot Hub (Plus).

 

Check the color of your Hub (Plus) and see whether any problem.

A blue breathing light indicates an initial status. A spinning rainbow color indicates a successful connection.

You might experience a problem when the Hub (Plus) is any other color. For other colors and detailed error status, read more here.

 

Make sure that your router is on and you're within range

If you're too far from your router, you can't get a signal, so make sure that you're within range.

Make sure that your Wi-Fi is 2.4G type instead of 5G.

SwitchBot Hub (Plus) support 2.4G Wi-Fi only for now. Many routers support duel mode (both 2.4G and 5G), and make sure you connect to the 2.4G one.

 

Try another Wi-Fi network, if you have one.

Sometimes, problem is about Wi-Fi network setting (encryption method, DHCP, Firewall, etc.)

SwitchBot Hub (Plus) does not support WEP and WPS for now, which makes our users vulnerable.

Make sure your router assigned an IP address properly for the Hub (Plus). If your router assign IP automatically (e.g. using DHCP), this should not be a problem.

Firewall setting sometimes block your Hub (Plus) communicating with our cloud service. If your Hub (Plus) color can be configured in the App, you are good with the  connection. Otherwise, you might want to further check.

 

 

Try on another mobile phone, if you have one.

Sometimes, problem is about App permission, or only exist on certain types of mobile phones. Try Android or iOS both if possible.

 

 

Make sure your App is up to date.

To check your current App version, tap menu, then Preference.

 

 

Try once more, and see whether it works.

Sometimes, you might experience intermittent connection issue when connecting the Hub to our service network via the Internet. Give it another try might work.

 

Still can't connect?

Reset your Hub (Plus) by removing the power cable, wait for 10 seconds, then plug in again.

 

Get more help

If you are stilling having a trouble, search on our community forum, or reach SwitchBot support.

Do you know? Detailed info help us locate your issue shortly and resolve your issue 3x times faster.

Below are some detailed info we usually will request:

  • Router brand and model:

  • Mobile Device Model: e.g. iPhone 6 plus

  • Mobile Device System: e.g. iOS 12.0

  • SwitchBot APP Version: e.g. 2.8.0

  • SwitchBot Account Email: e.g. support@wondertechlabs.com

  • SwitchBot purchased from: e.g. www.switch-bot.com, amazon store name

  • Issue Description: (What was the error prompt? Problem frequency: every time, or from time to time? Did it work well, or it had problem since the beginning? When was the first time you notice the problem?)

Do you know? Some screenshots or screen recording help us to resolve your issue even 7x times faster!

Below are some info we usually will requested for:

  • App Home Page

  • App Device List

  • Expand left side menu

  • Any other screenshot about the error message

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About us

SwitchBot is your simple switch to a smart home. With easy set-up, we help you to create a comfortable home with innovative smart home products.

We believe a smart home should be simple and comfortable. With the mission of making your life simpler in the most accessible way, SwitchBot is dedicated to creating and crafting the most innovative smart home products for you.

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