Return Policy

Part 1 Conditions

Items directly purchased from switch-bot.com or switchbot.jp can be returned for a full refund or exchanged under the following circumstances:

 

1. Missing, Damaged or Incorrect Orders.

Please inspect your order as soon as you receive it. While we do our best to deliver your order in complete and undamaged condition, in the unlikely event your order is missing, incorrect or damaged, please contact us immediately. We will not accept return or refund requests for items that are damaged or incomplete unless you contact us within 3 days of the delivery. 

 

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use our products. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” in the App. If you encountered malfunction or product quality issues which affect the use of the product, please contact us within 30 days of receipt of shipment. Please note any item that is damaged through customer misuse or is missing parts due to customer tampering cannot be returned or refund.

Part 2 Return and Refund Procedures

1. Email the following information to support@wondertechlabs.com.

• Order ID

• A description of the reason for your return

• Your name

• Your company (if applicable)

• Shipping address

• Phone number

You must specify in detail the reason for your return request. Any missing or inaccurate information may result in a delay or denial of your request.

 

2. If your request is approved, you will receive a confirmation email from us within 3 business days of your request. 

 

3. The products being returned must be returned in the same condition as originally provided to you (for example, free from liquid contamination or other physical damage). The original order ID, original packaging and original accessories must be included. The items you return must be securely packaged to prevent loss or damage in transit. The original Order ID and your return address should be clearly visible on the outside packaging. Postage must be pre-paid, and you must be able to track and confirm delivery to us. You bear all in-transit risk of loss or damage to the items you return. If you send the products without a valid Order ID prominently displayed on the outside mail packaging, it may be returned to you unopened.

 

4.Processing refunds under our Return Policy.

Refunds will be issued in the currency of your original order. We are not liable for any transaction costs you incur associated with your refund. Refunds will be credited to your original form of payment. Please allow us up to 7 days after we receive your return to proceed your refund.

 

Please note:

Shipping and handling charges are non-refundable. You are also responsible for any shipping and handling fees associated with shipping SwichBot products back to us. No reimbursements will be made to you for such costs.

 

Part 3 Exchange Procedures

 

1. Email the following information to support@wondertechlabs.com.

• Order ID

• A description of the reason for your return/exchange

• Your name

• Your company (if applicable)

• Shipping address

• Phone number

You must specify in detail the reason for your exchange request. Any missing or inaccurate information may result in a delay or denial of your request.

 

2. If your request is approved, you will receive a confirmation email from us within 3 business days of your request. 

 

3. The products being returned must be returned in the same condition as originally provided to you (for example, free from liquid contamination or other physical damage). The original order ID, original packaging and original accessories must be included. The items you return must be securely packaged to prevent loss or damage in transit. The original Order ID and your return address should be clearly visible on the outside packaging. Postage must be pre-paid, and you must be able to track and confirm delivery to us. You bear all in-transit risk of loss or damage to the items you return. If you send the products without a valid Order ID prominently displayed on the outside mail packaging, it may be returned to you unopened.

 

4. Subject to availability and where applicable, replacement SwitchBot products will be shipped within 3 business days following our receipt of your return. SwitchBot will be responsible for the cost of shipping replacement products back to you.

 

Part 4 Note

 

1. SwitchBot reserves the right to modify, suspend or terminate this Return Policy at our discretion. Any change to this Policy applies to orders placed after modifications get posted.

2. Kickstarter or Indiegogo backers should note that separate criteria apply according to the Kickstarter/Indiegogo Terms of Use.

3. If your request does not meet all of the above criteria but you still want to make a request, please contact us at support@wondertechlabs.com or via “Feedback” in the App. Under certain circumstances, and at our discretion, we may still be able to proceed with your request.

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About us

SwitchBot is your simple switch to a smart home. With easy set-up, we help you to create a comfortable home with innovative smart home products.

We believe a smart home should be simple and comfortable. With the mission of making your life simpler in the most accessible way, SwitchBot is dedicated to creating and crafting the most innovative smart home products for you.

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