Return and Refund Policy
Terms and Conditions
Items directly purchased from www.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:
1. Missing, Damaged, or Wrong Items.
Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.
2. Malfunction or Serious Product Quality Issues.
Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.
3.If your product is unopened you are eligible for a return or refund.
1.If your product is not faulty and you have already opened your device, we do not offer refund or exchange.
2.Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.
3.If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.
4.Before returning an item, please make sure that you contact our returns team at email@example.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.
5.For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.
Return and Refund Procedure
- *Order ID
- *A description of the reason for your return
- * A video/image that explains the issue