There were recent reports about SwitchBot not responding correctly to the commands issued via the mobile app: sometimes the arm swings at the first touch in the app, sometimes after 2-3 tries, and sometimes do not swing even after multiple tries.
We located the root cause and managed to improve the reliability to higher than 99.95% a few months ago.
In the past weeks, we received rare reports with similar issues, and all turned out as an outdated firmware.
Kindly keep your mobile app and firmware up to date, and make sure you enjoy the fun and convenience with SwitchBot.
SwitchBot is always at your service, as a simple switch to a smart home.