Has anyone else had really frustrating experiences dealing with support? I received a non-functional Thermometer (it measures temperature but won't connect to bluetooth) and contacted service right away. They only reply once a day which is around 4:00am PST. The first time their response was to do the troubleshooting steps which were posted online that I already went through multiple times. The second response asked me to download a bluetooth LE scanner app and send them the results. The third response was to remotely connect (which I really believe won't work since their support is obviously half way around the world). I've tried to connect using multiple devices and nothing will find this sensor on bluetooth. Why does every technical support person assume that the person on the other side of the conversation is stupid. Wouldn't it be better to just send a replacement after the initial two support steps are unsuccessful? Some customers have better things to do. I really want this to work but am getting very frustrated with this companies attitude toward customers.
5 hours ago
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