S.P. P.Y.
Jun 6

Service outage?


Edited: Jun 6

Is there some kind of service issue on your end? My switch bot shows as connected to the hub via the application but when I press the button, it says device is unreachable. It is properly connected to the Internet as it shows connected.


This started this afternoon. However it was working the day before.


Jun 6

Hi S.P. P.Y.


Please try:


1) Set to airplane mode, turn off Wi-Fi and all Internet connections. Open the SwitchBot App, make sure the signal icon of the Bot is bars (not the cloud). Click Bot icon and see if it works or not?


2) Connect to the Internet again. Pull on the SwitchBot App homepage to refresh, wait until the signal icon of the Bot becomes cloud, then click Bot icon to see if it works or not?


Please also keep in mind about the Hub light color change.


3) If no luck with 1) and 2), please re-plug in the Hub Plus and try again.


If the issue still persists, leave messages through Feedback in the SwitchBot App.




SwitchBot Customer Happiness

Jun 26

Everytime? It looks like low battery.

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