support
Apr 25, 2018

Problem: SwitchBot not shown in the Android app

3 comments

Dear users,

 

We released the new app of SwitchBot V3.8.2 on February 25th. We applied a new API since this version as per a mandatory requirement from Google. This changed how the app get to the Bluetooth service permission.

 

As per the change since Android 6.0, location permission is now needed for hardware identifier access*. Thus, the SwitchBot App must get access to location service to get it working.

 

If any user is experiencing an issue that SwitchBots were not shown on the SwitchBot App, please confirm:

1) The plastic isolation tap is removed, and the battery is properly placed;

2) The SwitchBot App have permission of location service and Bluetooth service;

3) The location service and Bluetooth service was enable on the mobile device;

4) Try disable and re-enable the Bluetooth service.

 

If any user could not resolve the issue by following procedures above, please contact support@wondertechlabs.com.

 

*Ref: https://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id

 

Cheers,

SwitchBot Team

support
Apr 25, 2018

[A Japanese version]

 

2月25日、SwitchBot V3.8.2の新バージョンをリリースしました。このバージョン以降、Googleからの必須要件として新しいAPIを適用しました。これにより、アプリがBluetoothサービスのアクセス権を取得する方法が変更されました。

 

Android 6.0以降の変更に応じて、ハードウエアIDへのアクセスには「位置情報にアクセス」のONが必要です。*これにより、SwitchBot Appは、正常に動作するには位置情報サービスの権利を取得する必要があります。

 

SwitchBot Appにデバイスを表示できない状況が発生した場合は、以下を確認してください:

1)プラスチック製のスペーサーを取り外し、バッテリを適切に配置します;

2)SwitchBot Appは、位置情報サービスとBluetoothサービスの許可を得ています;

3)位置情報サービスとBluetoothサービスがオンになっている;

4)Bluetoothサービスを無効にして再度有効にしてみてください。

 

上記の手順で問題を解決できない場合は、support @ wondertechlabs.comまでご連絡ください。

*参考:

https://developer.android.com/about/versions/marshmallow/android-6.0-changes.html#behavior-hardware-id

support
Apr 25, 2018Edited: Apr 25, 2018

An example of how to check whether SwitchBot has the right permission on Android mobiles: Settings - Apps - SwitchBot - Permission

 

 

 

 

 

Note: Depends on different phone modules (Android variations), the detailed procedure might vary a little.

support
Apr 25, 2018

An example of checking whether your mobile device can scan Bluetooth devices. Tap:

Settings - Bluetooth

 

Note: Depends on different phone modules (Android variations), the detailed procedure might vary a little.

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