Feb 20

Low Battery


A number of my new bots are showing low battery in the app. Is the fix for this bug on the way soon?

Feb 22

Hi Tim,


We hope you are doing great.


1. We suggest you try to control the Bot and see if the arm moves or not. If the arm moves as expected, the battery is not dried out yet.

2. We keep tuning the App and hardware firmware for better accurate battery life detection.


If you find the Bot arm does not move as expected, please try again with a new battery.

If you find the Bot arm moves as expected, feel free to report it in the App's Feedback.



SwitchBot Support Team

Feb 22

All the arms move as expected.

Feb 24

Could you let us know the bot's firmware version and App's version? You can submit via the App's feedback. Thanks.

Feb 25

Firmware is 4.4 and App is

Feb 25

Firmware is 4.4 and App is

New Posts
  • Jennifer McCarty
    4 days ago

    I have a number of different kinds of smart devices assigned to particular rooms in my google home, including switchbots. when I give a specific command for a switchbot, it works fine, but if I give a room level command, such as, turn on all the living room lights, all of the devices in the living room respond, except for the switchbot (even though they are most definitely assigned to that room in Google home). This occurs in every room where I have a switchbot, and all batteries are fine on the switchbots, so this is a program level issue. please tell me how to fix this, or if you are already aware that this is an issue that you are working on currently.
  • Lee TY
    6 days ago

    Hi,there. I'm doubted that even this writings are written on your post :) On the feedback messanger, you guys asked me to upload my firmware info on my app and devices. And I sent you and waited for 4 days(2days if counting business days). Today, I got the message I didnt reply anything. Wow.... A week ago, I firstly post that your device doesn't recognize the basic timer and the things I've been replied are what is your firmware version? and ignoring messages...
  • Thierry Delabre
    Nov 10

    La télécommande freebox semble être une telecommande radio et non IR. Impossible de l’ajouter au hub ??

About us

SwitchBot is your simple switch to a smart home. With easy set-up, we help you to create a comfortable home with innovative smart home products.

We believe a smart home should be simple and comfortable. With the mission of making your life simpler in the most accessible way, SwitchBot is dedicated to creating and crafting the most innovative smart home products for you.


Subscribe to our email, follow us on social media, so you could get the best smart home product updates as soon as we have one.

  • Facebook
  • Twitter
  • Instagram
  • YouTube
© 2019 By Wonderlabs, Inc.