Richard Follows
Mar 5

Hub plus offline?! Thus Alexa not working

1 comment

Edited: Mar 5

Over recent days I have noticed that they had plus keeps going off-line which results in Alexa not recognising my voice commands what is going on here and will there be a fix the hub is only two weeks old.

support
Mar 6

Hi Richard,

 

Thanks for your report. No worry. We are here to help you out.

 

Please share us the below information to help us figure the root cause faster. Please submit these in the App left menu bar's "Feedback" section or send it to support@wondertechlabs.com

 

1. Your SwitchBot account address

2. What is the color of the Hub Plus's light now?

3. The screenshot of the SwitchBot App's homepage

4. The screenshot of the App's device list

 

We hope to hear from you soon.

 

Cheers,

SwitchBot Team

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