Hub Plus Firmware Update

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I’ve have a switchbot installed at a heater switch to turn it on and off. For the first two weeks the SwitchBot worked and was able to turn the switch on and off. Since yesterday the SwitchBot is no longer able to pull the switch into the off position. SwitchBot attempts and seems like it doesn’t have sufficient power to pull it into the off position. It is still able to press it into the on position. Assuming this was a battery issue, I put a new battery in but the switchbot is still unable to pull the switch into the off position. Since it worked flawlessly for weeks I’m not sure why it’s struggling now.

Just brought the mini hub, which is redilouse when you should be able to connect to Alexa via the app and not need a hub. I have smart plug sockets that connect to Alexa via their app, so i can use voice commands. But that is not my issue, just my rant. The issue i'm having is that when i try to connect to SwitchBot through the Alexa app, at the sign in window, i can't connect. Even though i've logged out and back in to the SwitchBot app. The login should be correct. When i do the forgotten password, it says it's not recognised. When i try to sign up, it says to login.