Jan 7

Data hog.




I received the cloud HUB back in October and it does work, but I have noticed this product consumes my data. I unplugged the unit the whole month of December and notice a huge difference. I am a single person who streams a lot of data, I have never gone over my ISPs' cap of 1024GB a month until this. Here is some data info:


July 2018 550GB

August 2018 439GB

September 2018 406GB

October 2018 1815GB

November 2018 962GB

December 2018 393GB


On November 25th I received an automated alert that I was less than 100GB from my limit and I unplugged the cloud HUB and have not used it since. The firmware is V1.1-1.1. Is there a firmware patch to fix this? It seems to use 50GB/8hours connected. I just got a Google Home Mini working with my Cloud HUB devices, but leaving it disconnected until this is resolved. I have also noticed more data transfers, like (75GB/8hours) when I toggle the night light off.



Anyone have this problem too?

Jan 7

Hi there,


Our support team will help you figure out this issue by email.

Please keep in touch. :-)




SwitchBot Team

Jan 10

Hi thartsf,


We have replied your email earlier.


Quoting your reply:

"It has been a few days of having the Cloud HUB Plus connected to my gateway. I have not noticed a lot of data transferring from the device. I have more control of seeing which device it could be- I will let you know."


A typical bandwidth consumption for a Hub Plus is 250K Bytes uplink and 150K Bytes downlink per day.


We did not have your further feedback for some time, so we believe this was a misunderstanding.


We hope you could enjoy the convenience and fun with SwitchBot every day!




SwitchBot Customer Happiness.

Jan 14

As I know the hub is unable to make so much traffic. Could you try to measure its data consumption specifically instead of the overall number. Thanks.

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