dong gyu Lee
Jan 17

Customized IR remote dosen't work with google home

3 comments

I made customized TV remote, and It works well in SwitchBot app. And also I could add this IR remote on Google Home.

 

But If I trigger 'turn on' or 'turn off' on Google home, first it says 'turn on the device_name' and then it says'sorry, can not connect to light'.(I also tried it through IFTTT but that also does not work)

 

I have tried add non-customized(database) ir remote to Google home, and it works well through Google home. And it does not assert error message like above.

 

I think customized remote does not work through Google home. What should I do?

 

I have one more question, for the TV IR remote, Google home only can control Power on/off.

Is there any way to control more buttons through Google home?

SwitchBot Team
Jan 18

Hi Dong Gyu, Thanks for your feedback. For your first problem, could you kindly also report it via App Feedback (on the left side menu bar). I have passed your query to the team, but submit in App helps us get more info necessary for investigation. For the second one, this new feature is in our long term plan. There is currently some technical limitation on Google Home at present. We will usually announce it via email newsletter and social media once we work it out. Cheers, Linda SwitchBot Customer Happiness

dong gyu Lee
Jan 21

Hi Linda,

I thought it was customized remote problem, but other kinds of custom remote(light, settop box..) works well.

The problem is that the TV remote doesn't work with Google Home.

I can use other kinds of custom remote instead of TV remote, so you don't have to fix it, but anyway I have reported it through the app.

Thanks,

yourconnery
Feb 24

Thanks. I think Google Home supports "other commands" instead of on/off now. We have upgraded our software.

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