l.jachia
Aug 2, 2017

Apple Watch

8 comments

Hi, I'm very satisfied by my switch-bots.

Just an issue: I'm trying to use the Apple Watch app but without success...

The watch app is viewing the two switch-bots, but pressing the button doesn't have effect.

 

From the iphone all is working fine. I tried both with and without switch link.

 

Any suggestion, please?

 

Many thanks,

Luca

yourconnery
Aug 2, 2017

Oops!

 

Did not check our Apple watch code for a long time... It works last year.

 

Let's review our Apple watch code... Sorry.

l.jachia
Aug 2, 2017

Many thanks!

 

yourconnery
Aug 3, 2017

@l.jachia

Thank you for your feedback. The bug should be fixed in the next version.

l.jachia
Aug 20, 2017

Hi...it would be very useful to have the Apple Watch app working so well as the iPhone one, which is fantastic!

Already an idea of the release date for Apple Watch?

 

l.jachia
Sep 23, 2017

hi... any news on apple war app, please. The new app version release d few days ago seems behaving as the previoos one. So, no hope to use apple watch.

Many thanks!

Luca

Squuiid
Sep 27, 2018

@support Any updates on the broken Apple Watch app functionality? Is it now working correctly?

support
Sep 29, 2018

Hi guys,

 

Sorry for the delay.

 

We have identify the problem should be related with our code design to be compatibility issue with the 1st gen Apple Watch, which is limiting us from providing more robust mechanism of wireless communication.

 

E.g., the communication between the 1st gen Apple Watch, relies largely on whether your iPhone is unlocked and nearby.

 

We are seeking for ways to improve while keeping the compatibility, or considering to stop supporting some elder Apple Watch users.

 

To address your issue quickly, Kindly provide detailed info and an email to us at support@wondertechlabs.com

Basic Info List:

Mobile Device Model: e.g. iPhone 6 plus

Mobile Device System: e.g. iOS 11.1.2

Apple Watch Model:

Apple watchOS version:

SwitchBot APP Version: e.g. 2.4.1

SwitchBot Firmware Version: e.g. V4.2

SwitchBot Hub Firmware Version: e.g. V3.0-0.8, or no Hub available

SwitchBot Account Email: e.g. support@wondertechlabs.com

SwitchBot purchased from: e.g. www.switch-bot.com, amazon store name

Issue Description: (What was the error prompt? Problem frequency: every time, or from time to time? Did it work well, or it had problem since the beginning? When was the first time you notice the problem?)

Screenshot or Video Link:

1. App Home

2. App left-side menu bar

3. App Device List

(Any others if applicable)

 

Cheers,

Linda

SwitchBot Customer Happiness

Squuiid
Oct 12, 2018

@support Hi Linda, thanks for the reply. Apple have now dropped support for the Series 0 (1st gen) Apple Watch and no longer release WatchOS updates for it. I suggest you do the same. I own both a Series 0 and Series 2, and the Series 0 is so slow it is unusable.

Also, your user base of Series 0 users is probably minuscule.

 

The Apple Watch functionality of SwitchBot is a key feature and selling point for you and I feel that it needs to be fixed.

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