julintim
Sep 19, 2018

Show On/Off Status

12 comments

I am using the bot to control a on/off button--no toggle. It would be great, if the bot could remember its status as on or off, each time I have the bot press the button. That way I could tell if the device is on or off.

 

In addition, if the bot remembered that the device is on and I asked Google Assistant or Alexa to turn the device on through the bot, it would take no action, as it would know it was already on, and vice versa for off.

support
Sep 29, 2018

Hi Julin,

 

SwitchBot was designed to make you still be able to manually control the appliance on/off. So remembering the on/off status is likely inaccurate.

 

You can now always ask Google Assistant or Alexa to turn on the device, and SwitchBot makes an attempt to toggle on, so you always get the light or any appliance on with a turn-on voice command. And vice versa for off.

 

Hope this helps.

 

Cheers,

Linda

SwitchBot Customer Happiness

julintim
Sep 30, 2018

The problem is that echo devices always show the status as off. If you say, Alexa turn on X, the switch bot pushes the on button, it shows on in the alexa app for a second, and then it reverts to an off status. So in order to turn the device off again, you have to say, Alexa turn ON X.

 

This makes it hard to add the switchbot to a group in alexa. If you tell Alexa to turn off a group, it would indiscriminately toggle the switchbot. All you other lights and devices would go off or stay off, but the switchbot might turn that device on.

support
Oct 1, 2018

Got your point. Sounds like something wrong on Alexa side. Let us see what we could do about it.

support
Oct 12, 2018

Hi Julin,

 

We could not reproduce your problem with our device. Looks like it is not a common problem. We say "Alexa, turn on X", the SwitchBot pushes the on button, and switch to ON status in Alexa app, and did not reverts to an OFF status.

 

We suggest you try to make a video recording, and provide detailed info to our team at support@wondertechlabs.com.

 

Basic Info List:

Mobile Device Model: e.g. iPhone 6 plus

Mobile Device System: e.g. iOS 11.1.2

SwitchBot APP Version: e.g. 2.4.1

SwitchBot Firmware Version: e.g. V4.2

SwitchBot Hub Firmware Version: e.g. V3.0-0.8, or no Hub available

SwitchBot Account Email: e.g. support@wondertechlabs.com

(We suggest you do not post your email address info in our public community here.)

SwitchBot purchased from: e.g. www.switch-bot.com, amazon store name

Issue Description: (What was the error prompt? Problem frequency: every time, or from time to time? Did it work well, or it had problem since the beginning? When was the first time you notice the problem?)

Screenshot or Video Link:

1. App Home

2. App left-side menu bar

3. App Device List

(Any others if applicable)

 

Cheers,

Linda

SwitchBot Customer Happiness

 

support
Oct 12, 2018

BTW, if you ask Alexa to discover device, the ON/OFF status will be reset as OFF, all air conditioners (controlled by SwitchBot Hub Plus) mode and temperature will be reset.

 

But not likely your problem in this case.

julintim
Oct 13, 2018

But did you test it using a switchbot setup to PRESS rather than ON/OFF (as in with the light switch add-on).

support
Oct 15, 2018

Hi Julin, yes, we did multiple tests with PRESS mode. We managed to reproduce your problem on 1 of our devices now. We are looking into it, and will keep you updated if any progress.

support
Nov 27, 2018

Hi Julin,

 

The issue has just been fixed with multiple improvements.

 

Now any operation via Alexa or the SwitchBot App, the ON/OFF status will be reflected correctly in both Alexa and SwitchBot App.

 

Thanks for your patience. Hope you could enjoy it.

 

Cheers,

Linda

SwitchBot Customer Happiness

julintim
Dec 7, 2018

Great! This has been fixed. However, now, if the switch is recognized as OFF by Alexa and you as Alexa to turn it OFF it still sends a press to the button. Same with if the switch is shown as ON and you ask to turn it ON. No point in having Alexa recognize a status if you can't program routines such as turn off all devices in a room when some are on and some are off.

support
Jan 10

Hi Julin,

 

I understand your point.

 

With the help of the add-on, SwitchBot can use 2 arm position/action to issue ON or OFF commands by pressing or pulling the switch. Check out below video, you will see that SwitchBot use different angle of the arm for ON/OFF status.

 

https://www.youtube.com/watch?v=dvqt0f_SPFs

 

SwitchBot itself could NOT tell an accurate ON/OFF status of the switch. As it is designed in a way that you could still manually turn ON/OFF.

 

If the switch is recognized as OFF by Alexa and we ask Alexa to turn it OFF, it sends makes the Bot to issue an action and try to make the switch as OFF, regardless whether you put the switch ON or OFF.

 

Frankly, it is still helpful in Alexa routine in my personal case. I tell Alexa good night so all lights in my rooms, and even the TV (via Hub Plus though) can be turned off at the same time.

 

Hope this helps more or less.

 

Cheers,

Linda

SwitchBot Customer Happiness

julintim
Jan 10

I understand your contraints in designing the bot so that the switch can still be manually controlled as well. Do you think this will change with bot 2.0 when there is a manual press on the switchbot itself?

 

Also, to your point about Alexa routines and the Hub Plus control of a TV, there is a similar problem here of the Hub not knowing whether the TV is on or off. I can't add a "turn off TV" to a good night routine, because if the TV is not on when I run the routine, the Hub will turn the TV on. My TV, like most TVs, if I'm not mistaken, just use one IR signal to toggle on and off. So the Hub will blindly send the same signal. I attempted a routine like this when I first got the Hub and quickly abandoned the idea because of this issue.

 

Either way, thanks for the help. You guys are still awesome and your responses are helpful.

yourconnery
Jan 14

Understood. We have designed a new 'switch cover' which can know the switch status and be manually pressed. Maybe this will be our bot 2.0 ;)

Thanks for your information. To make a 'safe' routine a wifi plug is more suitable for a TV.

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