I bought a Hub Plus and two SwitchBots (black & white) and thought I'd post my experience with them.
I have one SwitchBot controlling a Barista Express espresso machine and the other controlling door entry to my apartment.
The espresso machine has a 30min warm-up period and does not come with a timer so a SwitchBot is needed to power it on early in the morning ready for use when I wake up.
The door entry has a physical button which must be pushed to unlock the doors in the main entrance. A SwitchBot does this perfectly, while also enabling remote access to let other people in if need be.
The hardware is impressive. Both SwitchBot and Hub Plus are very well built, with high quality plastic used. Both white and black look great. The mechanism works well and so far seems very reliable.
IFTTT functionality works well, as does Siri voice control when used with IFTTT Webhooks. The bots can be triggered using a Siri shortcut or Siri voice control when in or out of your home.
Set-up was relatively painless, Hub and SwitchBots paired easily despite a few issues (see cons below)
The adhesive pads on the SwitchBots seem strong and work well, allowing easy placement.
The iOS app is a disaster. It has bugs everywhere. The registration page is clumsy and confusing (it looks like the login page). The preference pane does not display correctly on an iPhone X, bottom text cannot be read. Rotation of preference pane cuts it off entirely. 'Clickable' icons are not well distinguished from 'non-clickable' UI. Title text on FAQ is cut-off.
The Hub Plus cannot use 5GHz Wi-Fi. What? It's 2018!
The Hub Plus cannot connect to SSIDs with a space in them. This is pathetic and I'm afraid speaks volumes about the quality of the SwitchBot development team. I have never come across a single device that does this, and I work in IT and see a lot.
I see no way of updating the SwitchBot or Hub Plus firmware. One of my SwitchBots says that it is running v4.2 and the other is v4.4. The preference pane says the latest firmware available is 4.2, clearly incorrectly.
The Hub Plus is utterly useless as a night light.
One, it is blindingly bright to have on at night and there is no way to adjust the brightness.
Two, color settings don't stick. If you select a color it does not stay if you turn the light off with the switch at the back. The next time you turn it on it will be back to rainbow. What is the point of being able to change the color if it reverts back every single time?
I hate to point the finger at the dev team once again, but I do wonder how well they've implemented security in the Hub Plus, given the poor quality of the app. Some assurances from Wonderlabs about the security of the device and technologies used would be appreciated. Does the Hub Plus use HTTPS/SSL for example?
@support , it would be great to get some comments as to whether there are plans to address any of these problems, along with a TIMELINE. We keep hearing about an upcoming launch of a new app but it is nowhere to be seen.