support
Jun 29, 2018

Service Down Notification (Resolved)

1 comment

Edited: Jun 29, 2018

We are sorry to inform that our service is partially down for now. Our team is working on the issue, and will bring the service back ASAP.

 

Some of you might experience Hub/Hub Plus connection failed from your App, could not remotely control Bots, with a prompt "Connecting..." under Hub Control page, or "IOT Connect failed” after a failed attempt of connection. The Hub/Hub Plus might be green most of time (latest firmware), or always be red "outdated firmware). Local Bot control via Bluetooth and timer feature is not affected.

 

If there is any further query or concern, we are available at support@wondertechlabs.com.

 

Once the service is restored, we will post a notification here again.

 

//Your SwitchBot Team

support
Jun 29, 2018

Service Restored Now

 

The service has been restored now. There was an outage on our service provider.

 

We appreciate your patience. We will look into options to prevent similar issues from happening again in the future.

 

//Your SwitchBot Team

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About us

SwitchBot is your simple switch to a smart home. With easy set-up, we help you to create a comfortable home with innovative smart home products.

We believe a smart home should be simple and comfortable. With the mission of making your life simpler in the most accessible way, SwitchBot is dedicated to creating and crafting the most innovative smart home products for you.

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