We are sorry to inform that our service is partially down for now. Our team is working on the issue, and will bring the service back ASAP.
Some of you might experience Hub/Hub Plus connection failed from your App, could not remotely control Bots, with a prompt "Connecting..." under Hub Control page, or "IOT Connect failed” after a failed attempt of connection. The Hub/Hub Plus might be green most of time (latest firmware), or always be red "outdated firmware). Local Bot control via Bluetooth and timer feature is not affected.
If there is any further query or concern, we are available at firstname.lastname@example.org.
Once the service is restored, we will post a notification here again.
//Your SwitchBot Team